frequently asked questions
How do I know if my order has been placed successfully?
Once your order has been placed, you’ll receive a confirmation email detailing your purchase. This serves as assurance that your order has been securely processed and is being prepared with care.
How do I know when my order will arrive?
When your order ships, a dispatch email will be sent to you containing tracking details, allowing you to follow its journey from our atelier to your doorstep.
I haven’t received a confirmation email — what should I do?
If you haven’t received your confirmation email within a few minutes, kindly check your spam or promotions folder. Should it still be missing, please contact our client care team via email, and we’ll ensure your order details are promptly verified.
What is the exhange policy?
We gladly accept exchanges for unworn pieces within 10 days of delivery. All items must be returned in their original condition and packaging, with tags and seals intact.
Do your pieces run true to size?
Yes, our pieces are designed to fit true to size, following precise craftsmanship standards. We recommend selecting your usual size for the intended fit and comfort.
How long does U.S shipping take?
Domestic U.S. orders typically arrive within 3–12 business days once dispatched. Each parcel is carefully packaged and handled to ensure a smooth and timely delivery experience.
How long does International Shipping take?
International shipping varies on the country the items are sent to. Details will be communicated once the order is shipped